Shipping Policy

1. Shipping Coverage

We offer free shipping to all countries worldwide. No additional shipping fees are required, regardless of your location or order size.

2. Order Processing Time

All orders are processed within 1-3 business days of receiving your payment. Processing time does not include weekends or holidays. If there is a delay in processing your order (e.g., due to high order volume or product availability), we will notify you via email.

3. Delivery Time

After your order is processed and shipped, the estimated delivery time is 6-12 business days. Delivery times may vary slightly depending on your location, customs processing (for international orders), and carrier delays. We are not responsible for delays caused by customs, natural disasters, or other unforeseen circumstances.

4. Shipping Carriers

We work with trusted international shipping carriers to deliver your orders. The carrier used for your order will depend on your location, and we will provide you with a tracking number (if available) via email once your order is shipped. You can use this tracking number to monitor the status of your delivery.

5. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email containing a tracking link. You can click on this link to check the current status of your delivery. If you do not receive a tracking number or have trouble tracking your order, please contact us at support@neutrogenahub.com.

6. Shipping Restrictions

While we ship to most countries worldwide, there may be certain restrictions on shipping to specific locations due to local laws or regulations. If we are unable to ship to your location, we will notify you via email and issue a full refund.

7. Damaged or Lost Packages

If your package is damaged or lost during shipping, please contact us at support@neutrogenahub.com within 7 days of the estimated delivery date. We will investigate the issue with the shipping carrier and arrange for a replacement or full refund, depending on the circumstances. You may be required to provide photos of the damaged package or other evidence to assist with the investigation.

 

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